Contact: the right desk for each question
Revised
Now Practicing does not run an inbox, a contact form or a chat, so there is no address on this page. Questions about your own application, appointment, result or renewal can only be answered by the body that holds your file, and the first three sections below say which body handles what.
ANCC: your application, eligibility, results and renewal
ANCC owns both exams on this site. It decides whether your license, RN experience, specialty hours and continuing education qualify, reviews the application, issues the Authorization to Test, handles audits of practice hours, receives your result, and processes retest applications and renewals.
- AMB-BC: the Ambulatory Care Nursing Certification page on ANCC's site.
- PMH-BC: the Psychiatric-Mental Health Nursing Certification page.
- Retests: ANCC's scores and retest page.
Results are never released by phone, fax or email; you open them in Prometric's online portal.
Prometric: appointments and test day
Once ANCC has issued the Authorization to Test, the seat is booked with Prometric under your ANCC certification number, and changes of date or center go to Prometric too, on Prometric's terms. Any Prometric charge and the cut-off for a late cancellation are listed on the AMB-BC registration and PMH-BC registration pages. A new testing window, once the first one has run out, is a request to ANCC rather than to Prometric.
Member pricing: ANA, AAACN, APNA and ISPN
A member price has to be requested from ANCC, and the request has a deadline a few business days after ANCC logs the application. Which membership counts depends on the exam: ANA for both, AAACN for AMB-BC, and APNA or ISPN for PMH-BC. The prices and the deadline are in the fee tables of the two registration pages.
How figures on this site stay current
Each exam has one record of facts, and every table row shows the ANCC document behind it and the date of the last comparison with it. A change on ANCC's side, such as a new fee, a new outline or a new renewal handbook, is entered in that record, and every page quoting the figure changes in the same rebuild. Rules with an announced start date are shown next to the current ones until the date passes.
A figure that disagrees with ANCC
Open the document from the source link beside the row. If it disagrees with this site, the document wins, since it is what ANCC applies to your file. The methods section of the About page explains how figures are read and when a gap is left as "not published" instead of being filled.